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delivery information
It is your responsibility to carefully check the items being delivered for any indications that there may be damage. This includes but is not limited to, missing base feet on the crate, dents or alarming scuffs, missing tape or end caps on tubes, holes in boxes or in the wood of a crate. Questionable tape or zip ties around boxes or crates should be noted as well
2 - 3 Able-bodied people will need to be available to lift crate from delivery truck CUSTOMER IS RESPONSIBLE FOR REMOVING THE CRATE FROM THE TRUCK AND TO FINAL LOCATION Advise in advance if the following options are required, additional charges will apply: 1.) a truck with lift gate, 2.) exact delivery appointment time (24 hour notice is standard), 3.) delivery of crate to specific location (curbside delivery is standard)
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Report any damage within 3 days of a receiving a shipment.
Damage should be noted on shippers documents when signing. If damage is significant it is recommended to reject the shipment.
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Boxes and tubes arrive well taped on the ends and in the mid sections. Boxes contain the ladder and tubes will include the rails and accessories.
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Open crate carefully by removing the screws from the lid. Do not pry the lid open! Check all content, photograph as necessary should damage be obvious.
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Inspect contents within 3 days to report any missing items or damages.
A packing slip will be included with quantities which should be used as your check list.
NOTE : Smaller parts including the pivoting base feet may get lost in bubble wrap or be taped to larger items. PLEASE DO NOT DISPOSE OF PACKING MATERIAL UNTIL ALL ITEMS ARE ACCOUNTED FOR.
Assemble rails to ensure lengths are correct.
Pull dimensions on the ladder to ensure height is correct. DO NOT MOUNT RAIL AT AN ALTERNATE HEIGHT THAN WHAT HAS BEEN SPECIFIED, MANUFACTURED AND SUPPLIED.
