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delivery information
It is your responsibility to carefully check the items being delivered for any indications that there may be damage. This includes but is not limited to, missing base feet on the crate, dents or alarming scuffs, missing tape or end caps on tubes, holes in boxes or in the wood of a crate. Questionable tape or zip ties around boxes or crates should be noted as well
2 - 3 Able-bodied people will need to be available to lift crate from delivery truck CUSTOMER IS RESPONSIBLE FOR REMOVING THE CRATE FROM THE TRUCK AND TO FINAL LOCATION Advise in advance if the following options are required, additional charges will apply: 1.) a truck with lift gate, 2.) exact delivery appointment time (24 hour notice is standard), 3.) delivery of crate to specific location (curbside delivery is standard)
damaged crate
Report any damage within 3 days of receiving a shipment
Boxed ladder
Boxes and tubes arrive well taped on the ends and in the mid sections. Boxes contain the ladder and tubes will include the rails and accessories.
Crated ladder
Open crate carefully by removing the screwed lid, do not pry the lid open! Check all content, photograph as necessary should damage be obvious.