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tariff policy
Effective August 1, 2025, new US government import tariffs on European goods, potentially up to 30%, will impact pricing. Any changes to these tariffs—whether they are implemented, reduced, or eliminated—will result in an adjustment or additional tariff line item surcharge. For orders invoiced prior to August 1, 2025, a separate invoice will be issued for the new EU import tariff cost difference. Also note that products will not be shipped from the factory until all invoices are paid in full.
As of August 18, 2025 , the steel & aluminum surcharge has been reinstated due to the US Customs steel classification code updates.
Please note that this is not an official ruling just yet, as trade negotiations remain ongoing. The tariff situation has been unclear and changing on a monthly basis, so any updates on the matter will be communicated to you as we receive the news.
euro exchange information
Due to fluctuations in the USD/EUR exchange rate, a currency surcharge will be added to all quotes reflecting current market conditions. This change is effective as of Friday, July 11th. The standard currency surcharge will be approximately 15% .
Frequently Asked Questions
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Ladders are custom manufactured in Germany, depending on the ladder dimensions, lead times may be 6-12 weeks.
Wood components and custom finishes are
To reduce our carbon footprint, we strive to ship items in the most logical way, this may cause some items to be partially shipped. Communication of these decisions will be shared as best as possible
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Ladders ship fully assembled unless otherwise noted. While uncommon, it is recommended to ensure all screws are tightened to avoid unwanted movement
Assembly of the rail length may be necessary due to length and will be illustrated on purchase documents for final approval.
Installation instructions are available for the installation of the rail mounts a video is also available for download
If assembly is necessary, instructions are available
For a drywall install, the 40mm and 50mm diameter mounts are recommended and solid blocking is required for the entire length of the rail. For mounting onto wood cabinetry or shelving, smaller rosette diameters may be specified.
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Due to the custom nature of these products, MWE ladders and accessories are non-returnable, non-cancellable after release for production (read details in Terms & Conditions)
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HEIGHT : MWE can make realistically usable ladders of up to 15' feet or so. The determining factor is the weight of the ladder itself. Stainless steel is a dense and heavy material and a taller ladder can become heavy and cumbersome to move. MWE can provide base wheels with safety stop at the bottom of the ladder, base wheels have a weight-activated braking system, so at around 12-14' the weight of the ladder itself could activate the casters, making them inoperable. At those heights, ladders would weigh 70-80 lbs., which might be an issue for many users.
WIDTH : 17" check the drawings for each ladder type for more information. Custom widths are available for upcharge, but the width change cannot be so large that tube rungs would deflect with usage.
STEPS : Distance between steps is 250mm (9-13/16") which has been tested and confirmed to be the safest and most ergonomic.
ANGLE : Standard of all models is 10° with the exception of the Positionable models which are 20°. Custom angles between 8° to 12° are possible but result in an upcharge and longer lead times. Customizations are subject to the manufacturer's consent.
WEIGHT : A Standard 8 ft. Ladder with rungs weighs approximately 25 lbs. Below is a chart detailing the estimated number of rungs/treads and ladder weight for different heights. The weight of the ladder is important to consider if you are considering a hook ladder that you would want to move from one rail to another.
DEPTH : with Safety Side Rails > 6-1/2" (165mm) | without Safety Side Rails > 3-1/8" (80mm)
MWE ladders can carry up to 330-pounds.
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Ladders below 100” height are eligible for FedEx shipment in a box/tube.
Custom finishes and ladders over 100” should ship in a crate. Crates are built using approved materials specified by US customs and are designed to withstand international air, sea and domestic LTL freight.
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The proper care of stainless steel
Spray stainless steel cleaner onto the surface generously (spray distance 4 in.) and wipe
clean with a dry MWE microfiber cloth.
Repeat the process if streaking occurs.
The MWE stainless steel cleaner prevents stubborn dirt.
To clean small surfaces, spray the stainless steel cleaner directly onto the MWE microfiber
cloth to protect surroundings from being affected by the mist of the spray.
Proper care of polished stainless steel
Stainless steel surfaces can be cleaned with all non-abrasive cleaners. The most gentle
detergent is water.
Prior to any further treatment, the stainless steel parts should always be rinsed with plenty
of water to remove dust, sand and other particles that would scratch the surface during
polishing.
Water with the addition of a commercially available dishwashing detergent, or first undiluted
dish-washing detergent and then plenty of water, normally eliminates any soiling.
powder coating
A touch-up pen is available for purchase
The pen exists of two different parts. The color is in the pen-head, and the transparent lacquering liquid is down below in the bin where the paintbrush is.
Open the transparent rigid plastic of the pen head, which stores the color. Then open the solvent or binder pin, filling the powder-color into it. This needs to be mixed by shaking it well and then it can be applied.
Purchase MWE branded stainless steel cleaner at BetterBuildingHardware.com
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2 Year limited warranty
MWE, N.A. Corporation (“Seller”) warrants that the Products purchased from Seller be free from defects in material and workmanship for a period of two (2) years from date of shipment. Seller’s liability under this warranty is expressly limited to repairing or replacing, at Seller’s option, any Product that, in Seller’s sole judgment, does not meet the warranty set forth above. SELLER MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMI-TED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Seller’s liability under this warranty shall not include any transportation charges or cost of installation, replacement, field repair, or other charges related to returning Products to Seller, or any liability for direct, indirect, or consequential damage or delay. Products or parts for which a warranty claim is made are to be returned transportation prepaid to Seller. Any improper use, operation beyond intended usage, substitution of parts not approved by Seller, or any alte-ration or repair by parties other than Seller that Seller’s sole judgment affects the Product materially and adversely shall void this warranty. NO EMPLOYEE OR REPRESENTATIVE OF SELLER OR ANY OTHER PARTY SHALL BE AUTHORIZED TO CHANGE WARRANTY IN ANY WAY OR GRANT OTHER WARRANTY UNLESS SUCH CHANGE IS MADE IN WRITING AND SIGNED BY AN OFFICER OF SELLER AT ITS HOME OFFICE. SELLER’S LIABILITY WILL IN NO EVENT BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE RETURNED PRODUCTS. SELLER SHALL HAVE NO LIABILITY TO ANY PERSON UNDER ANY CIRCUMSTANCE FOR SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES.
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Base wheel material is a supple amber color rubber has chosen to avoid marking floors. Base wheels have weight activated safety stop to prevent movement while in use.
delivery information
It is your responsibility to carefully check the items being delivered for any indications that there may be damage. This includes but is not limited to, missing base feet on the crate, dents or alarming scuffs, missing tape or end caps on tubes, holes in boxes or in the wood of a crate. Questionable tape or zip ties around boxes or crates should be noted as well
2 - 3 Able-bodied people will need to be available to lift crate from delivery truck CUSTOMER IS RESPONSIBLE FOR REMOVING THE CRATE FROM THE TRUCK AND TO FINAL LOCATION Advise in advance if the following options are required, additional charges will apply: 1.) a truck with lift gate, 2.) exact delivery appointment time (24 hour notice is standard), 3.) delivery of crate to specific location (curbside delivery is standard)
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Report any damage within 3 days of a receiving a shipment.
Damage should be noted on shippers documents when signing. If damage is significant it is recommended to reject the shipment.
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Boxes and tubes arrive well taped on the ends and in the mid sections. Boxes contain the ladder and tubes will include the rails and accessories.
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Open crate carefully by removing the screws from the lid. Do not pry the lid open! Check all content, photograph as necessary should damage be obvious.
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Inspect contents within 3 days to report any missing items or damages.
A packing slip will be included with quantities which should be used as your check list.
NOTE : Smaller parts including the pivoting base feet may get lost in bubble wrap or be taped to larger items. PLEASE DO NOT DISPOSE OF PACKING MATERIAL UNTIL ALL ITEMS ARE ACCOUNTED FOR.
Assemble rails to ensure lengths are correct.
Pull dimensions on the ladder to ensure height is correct. DO NOT MOUNT RAIL AT AN ALTERNATE HEIGHT THAN WHAT HAS BEEN SPECIFIED, MANUFACTURED AND SUPPLIED.
